Terms of Service

Refund Policy and Returns

At ZoeyJewelryBox, we take pride in providing high quality jewelry products and ensuring that every order is handled with care. To maintain a fair and consistent experience for all customers, refunds are only available after the purchased item has been returned to ZoeyJewelryBox in accordance with the return requirements outlined below.

No Refunds Without a Returned Item

ZoeyJewelryBox does not issue refunds, partial refunds, credits, or replacements for orders where the purchased item has not been returned. Customers must return the original item before any refund request can be reviewed or approved.

Receiving an item and deciding that it is no longer wanted, changing your mind, ordering the wrong size, purchasing the item as a gift, or dissatisfaction with the product does not qualify for a refund unless the item is first returned to ZoeyJewelryBox.

If a customer retains possession of the item, ZoeyJewelryBox cannot process a refund because the product remains with the customer and has not been returned to our inventory.

Return Requirements

To qualify for a return, customers must:

• Contact ZoeyJewelryBox before sending any item back
• Request and use an approved return shipping method when required
• Return the item in its original condition
• Include all original packaging, accessories, and included materials when applicable
• Provide valid tracking information for the returned package

Items returned without prior authorization may experience delays in processing or may not qualify for a refund.

Return Shipping Responsibility

Unless otherwise required by applicable law or determined by ZoeyJewelryBox due to an error on our behalf, customers are responsible for return shipping costs.

Customers may be required to purchase a return shipping label provided by ZoeyJewelryBox. The cost of the return shipping label may be deducted from the refund amount or paid by the customer before the return is processed.

For example, customers may be required to purchase a Ground Advantage return shipping label before sending an item back.

Refund Processing

Once the returned item has been received and inspected by ZoeyJewelryBox, we will determine whether the item meets the return requirements. Approved refunds will be issued to the original payment method used during checkout.

Refund processing times may vary depending on the customer’s payment provider, bank, or financial institution.

A refund cannot be issued until:

• The item has been delivered back to ZoeyJewelryBox
• The item has been inspected
• The return has been approved

Tracking confirmation alone does not qualify as a completed return. The item must be physically received by ZoeyJewelryBox.

Lost, Missing, or Unreturned Items

If a customer receives an order but does not return the item, ZoeyJewelryBox is unable to issue a refund. Customers are responsible for retaining possession of the product until a return has been completed.

Claims involving unwanted purchases, gift purchases, sizing issues, or dissatisfaction with an item will not be approved for a refund unless the product has first been returned.

Incorrect Information or Third Party Purchases

Customers are responsible for ensuring that all order information provided during checkout is accurate, including email addresses, shipping information, and recipient details.

If an item was purchased as a gift or ordered by another individual, the same return requirements apply. Refunds cannot be provided to a third party or account holder unless the purchased product has been returned according to this policy.

Chargebacks and Payment Disputes

Customers agree to contact ZoeyJewelryBox first regarding any order concerns before initiating a payment dispute or chargeback.

Filing a payment dispute while retaining possession of the purchased item may be considered an unauthorized attempt to receive both the product and a refund. ZoeyJewelryBox reserves the right to provide order records, delivery confirmation, return policy acknowledgment, and other relevant documentation to payment processors when responding to disputes.

Policy Agreement

By placing an order with ZoeyJewelryBox, customers acknowledge and agree to these Terms of Service, including the requirement that all eligible refunds require the purchased item to be returned before any refund can be issued.

ZoeyJewelryBox reserves the right to update or modify this policy at any time. Customers are responsible for reviewing the Terms of Service before completing a purchase.